To lead the day-to-day delivery of the “Transforming Service Management” strategic action, supported by a committed and knowledgeable team of service management professionals and working in partnership with Senior Stakeholders across the Met Office.
To ensure the organisation has the required governance frameworks, adaptive cadence, and opportunity for knowledge share to existing employees for effective delivery of a critical multi-year programme of work. Areas of focus Included but not limited to:
• Service Management Practices (ITIL V4/IT4IT)
• Data Governance/Management.
• CSDM (Common Service Data Model) – ServiceNow.
• Adaptation of ITSM best practice focused on value and solving current business problems.
• Improvement of process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and supplier alignment).
• Implementation of a Service Management Office.
• Background in Project/Programme management desirable (PRINCE2 / Agile / MSP)
• This role will also include working closely with and supporting the development of our Change Management capability.
The technical skills requirements of the role are:
• Agile and Lean practices.. You can act as a recognised expert and advocate for delivery approaches, continuously reflecting and challenging the team. You can create or tailor new ways of working, and constantly innovate.
• Commercial management. You can negotiate with contracted suppliers. You can get good value out of contracts and suppliers.
• Communicating between the technical and non-technical. You can mediate between people and mend relationships, communicating with stakeholders at all levels. You can manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales. You can speak on behalf of and represent the community to large audiences.
• Financial management. You can write or input into business cases and can communicate business-value propositions.
• Life cycle perspective. You can apply experience in multiple parts of the product life cycle. You can recognise when it is right to move forward and when it is right to stop. You can recognise the appropriate deliverables and the right people to meet them. You can work with other Agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project.
• Maintaining delivery momentum. You are highly skilled at optimising the delivery flow of teams. You can actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You can identify innovative ways to unblock issues.
• Making a process work. You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt processes. You can guide teams through the implementation of a new process.
• Planning. You can lead a continual planning process in a very complex environment. You can plan beyond product delivery. You can identify dependencies in plans across services and co-ordinate delivery. You can coach other teams as the central point of expertise.
• Team dynamics and collaboration. You can identify problems or issues in the team dynamic and rectify them. You can identify issues through ‘health checks’ with the team, and help to stimulate the right responses. You can engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick. You can accelerate the team development cycle.
.(HCC) Ability to effectively manage budgets/resources and enforce proper financial controls, showing sound business judgement Essential
.(HCC) Excellent communication skills, including persuasion and negotiating skills Essential
.(REN) Experience of leading and managing staff. Able to manage a demanding workload and prioritise accordingly whilst working within continually changing parameters deadlines and targets. Essential
.A positive ethos and a creative thinker; able to create a culture of innovation and continual improvement. Essential
.Demonstrated expertise in leadership and management of projects/and or teams Use of initiative to develop project work and develop new areas of the service to sell Essential
.You will have an Information Technology Infrastructure Library (ITIL) qualification or be able to demonstrate a clear knowledge of ITIL policies and procedures.
If are you interested send your up to date CV on info@universerecruitment.co.
uk
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